Gran Hotel Manzana Kempinski Review
Welcome to Havana!
If you have envisioned a holiday that offers centuries-old allure tied with twenty-first-century five-star facilities, your search most likely comes to an end at the door of a breathtaking building in the heart of Old Havana. The Gran Hotel Manzana Kempinski is not just a hotel to stay in; it’s an experience woven into the life of the city. Since Cuba continues to be a source of immense interest for Americans, this guide has been designed for you—the American resident or student in need of clarity, guidance, and an accurate portrayal of what to anticipate of this iconic Old Havana luxury hotel.
A Grand Welcome to Old Havana: First Impressions
The moment you come in through the door, Manzana Kempinski impresses. Its bright, venerable front rises above the vibrant backdrop of Parque Central, and as a reward, it offers a stay far from ordinary. Come on through the door with me.
Shopping Arcade to Luxury Icon: The History of Manzana Kempinski
Before it became Havana’s best five-star hotel, the Manzana de Gómez building already had a rich history to its own name. Built between 1894 and 1917, it was the first European-style shopping arcade in Cuba. Imagine lovely store fronts, hurrying shoppers, and the clanging of a city in its prime. Decades of neglect left the building in ruins, but it was restored with great affection, preserving its stunning historic front while completely redesigning the interior. This dedication to the Manzana Kempinski history is palpable; you feel like you’re stepping into a story that respects its heritage but also offers all the modern amenities.
Location, Location, Location: In the Heart of Habana Vieja
You literally can’t wish for a better spot. The hotel is perfectly perched over Parque Central and within sight of the imposing Great Theatre of Havana and El Capitolio. This means that the best of Habana Vieja is right at your doorstep. You can walk down cobblestone streets, oggle over colonial architecture, drop into legendary places such as El Floridita, and absorb the dynamism of the city, all in a short stroll. Mobility is easily done, with lots of cabs around and most of the best sites within walking distance.
Stepping into Grandeur: The Lobby and Check-in Experience
The moment you enter the lobby, the hectic atmosphere of Havana is forgotten in a tranquil, refreshing setting of urban elegance. High ceilings, contemporary art, and plush seating all immediately create a feeling of ease. The receptionists are well-organized and pleasant, so the check-in process is a swift one. It’s a calm, air-conditioned refuge that leads the way for the luxury treatment to come.
Your Private Oasis: Rooms and Accommodations
Your room is your very own haven at the end of a hectic day of discovery. Our hotel offers an array of beautifully appointed luxury suites and rooms, each one a haven of comfort.
Choosing Your View: A Look at Room Types
The hotel boasts several categories, from Patio Rooms overlooking the serene inner courtyard to Deluxe Rooms overlooking the city and other suites with expansive living rooms. The most sought-after rooms, naturally, are El Capitolio and Parque Central view rooms. Waking up and opening the drapes to see such legendary structures is something that one will never forget.
| Room Type | Key Feature | Best For |
|---|---|---|
| Patio Room | Calm, inward-facing view | Travelers seeking tranquility and quiet |
| Deluxe Room | City or park views | Travelers seeking the city vibe |
| Grand Suite | Private living area, enhanced views | Special events or extended stay |
| Presidential Suite | Panoramic views, supreme luxury | The most discerning travelers |
Classic Elegance Meets Modern Comfort
The décor is a beautiful blend of European sophistication and subtle Cuban chic. Expect a calm color palette, opulent furnishings, and a very comfortable king-size bed that guarantees a good night’s sleep. Rooms are spacious, impeccably clean, and equipped with modern essentials like efficient air conditioning, fully stocked mini-bar, and a Nespresso machine for your morning coffee.
The Little Luxuries: Bathrooms and Amenities
The marble bathrooms are a feature, with cavernous walk-in rain showers, large-deep bathtubs in most rooms, and top-shelf toiletries. It’s the kind of care that gives a stay that little bit extra that turns it from good to great. Wi-Fi is provided in the entire hotel, which, as we’ll come to discover later, is a major boon in Cuba.
A Taste of Cuba and Beyond: Dining at the Kempinski
From a breakfast that’s warm to the heart to a last-minute cocktail, the menu at Manzana Kempinski is for a discerning palate.
Starting the Day Right: The Breakfast Spread
Breakfast is taken in a stylish, light-filled dining room and is typically a luxurious buffet experience. You’ll have plenty of everything from fresh tropical fruits, fine pastries, an omelet station for freshly made eggs, cured meats, cheeses, and hot fare. It’s an ideal way to start a day of sightseeing.
From Lobby Lounges to Rooftop Restaurants
The hotel boasts several restaurants and bars. A stylish setting in which to have a coffee or a traditional cocktail is the lobby bar, and the cigar lounge boasts a well-chosen selection of world-famous Cuban cigars and rums. The ultimate draw, however, is up on the roof. The rooftop restaurants do not only offer superb cuisine but breathtaking panoramic views of the city too, so every meal is an event.
Unforgettable Amenities: Services and Infrastructure
It is here that the Manzana Kempinski truly deserves to be among Cuba’s top luxury travel spots.
The Crown Jewel: The Iconic Havana Rooftop Pool
Let’s discuss the headliner: the Havana rooftop pool. This breathtaking rooftop infinity pool is itself worth the admission price. Running along the terrace, it provides unmatched El Capitolio views and a 360-degree panorama of Old Havana’s historic skyline. Lazing here with a mojito in one’s hand as the sun goes down over the city is a quintessential memory in the making.
Relaxation and Wellness: Spa, Sauna, and Gym
The guests who want to unwind have at their disposal a high-class spa with plenty of treatments to sample. There is also a sauna and a well-fitted modern gym for those guests who want to maintain their exercise regime during their stay away from home. These are the perfect haven and a place where one can unwind.
Service with a Smile: The Kempinski Staff
The staff throughout the hotel is excellent. From the concierges who can organize tours and dinner bookings for you, to the speedy housekeeping and restaurant staff, the staff are professional, friendly, and eager to make your stay as comfortable as possible.
Important Guide for American Citizens
Traveling in Cuba as an American citizen does require a bit more thinking ahead. Here is what you need to do to ensure that you have a trouble-free stay at the Kempinski.
Gearing Through Payments: Cards, Cash, and Currency
This is significant: American-issued credit and debit cards do not work in Cuba. You will have to bring enough cash (USD or Euros are best advised) for the length of your stay. The hotel will change foreign money for you into the Cuban Peso (CUP). It is best to bring more than you calculate you’ll need for safety. The Manzana Kempinski, being an international chain-managed hotel, may have unique regulations, so inquire directly with them prior to your visit.
Know Before You Go: Travel Regulations for Americans
As of 2025, U.S. citizens can legally travel to Cuba under one of the authorized travel categories defined by the U.S. Department of the Treasury. The most common category is “Support for the Cuban People.” This means your itinerary should involve activities that support local Cuban entrepreneurs and society. Staying at the Gran Hotel Manzana Kempinski is generally permissible, but ensure you keep records of your activities. Always check the latest U.S. government regulations before booking.
Embracing the Culture: Local Etiquette
Cubans are famously warm and friendly. A simple “hola” (hello) and “gracias” (thank you) go a long way. Be open to conversation and respectful of the local way of life. Tipping is appreciated for good service; leaving a small amount for housekeeping or your server is a kind gesture.
Smart Tips for U.S. Students
For the US student visitor, a trip here is a luxury treat. Here’s how to have it on a budget.
Assessing Luxury on a Budget
Although the hotel itself is an elite cost, you can offset your expense by having cheap local cuisine away from the hotel and prioritizing low-cost entertainment such as strolling tours of Old Havana. Opt to visit during the shoulder seasons (May-June or September-October) for presumably improved rates. At times, packages or offers by the hotel may be worth looking at.
Staying Connected: Wi-Fi and Mobile Service
The Wi-Fi at the Kempinski is among the best you will find in Cuba, but it’s important to set expectations. It may not be as fast or reliable as what you’re used to at home. U.S. mobile phone plans generally do not offer service in Cuba, so be prepared to be disconnected or rely on the hotel’s Wi-Fi.
Exploring Havana on Foot
The fact that the hotel is in the middle of everything is such an advantage for students. You’ll save tons on transportation by simply walking. Design your own walking tours to see the four inner squares of Habana Vieja, spot street art, and soak up the surroundings for nothing.
The Final Verdict: Is the Gran Hotel Manzana Kempinski for You?
After sampling all that this hotel has to offer, the time has come to summarize. This hotel offers an authentic five-star hotel experience that is second to none not only in Cuba, but worldwide.
In a Nutshell: Pros and Cons
| Pros | Cons |
|---|---|
| Irresistible central location in Old Havana | Upmarket price tag |
| Stunning rooftop infinity pool with views fit for an icon | U.S. payment limitations equal bringing plenty of cash |
| Adorable restored older property | Wi-Fi can still be slower than in the U.S. as well |
| Spacious, modern, and luxurious rooms | Feeling may be a tad removed from the “real” Cuba for some |
| Wonderful service and high-end amenities |
Our Recommendation
Who is this hotel for?
- Luxury Travelers: Those who want the best comfort, service, and amenities in Havana.
- History and Architecture Enthusiasts: Travelers who will appreciate staying in a landmark building with a great history.
- First-Time Travelers to Havana: Its central location and good infrastructure make it a great, hassle-free base for exploring the city.
- Special Celebrations: Ideal for honeymoons, anniversaries, or a milestone trip.
The Gran Hotel Manzana Kempinski is not only Havana’s best hotel, it’s a destination in itself. It offers an utterly unique and fluid blend of history, luxury, and best location that’s hard to locate elsewhere. For American travelers willing to accept the specific financial and travel restrictions, it’s a beautiful and comfortable retreat from which to experience the enchanting city of Havana.
FAQ Block:
Frequently Asked Questions (FAQ)
1. Can U.S. citizens legally stay at the Gran Hotel Manzana Kempinski?
Yes. As of 2025, U.S. citizens traveling under an approved travel category, like “Support for the Cuban People,” can remain in the hotel. It’s important to confirm the most recent U.S. Treasury Department regulations prior to your trip.
2. What is the best way to pay for my stay and other expenses?
You need to pay in cash. U.S. credit and debit cards are not accepted anywhere in Cuba. Take enough USD or Euros to pay for all your expenses, such as your hotel stay, food, and activities. The hotel can exchange money for you.
3. Is the hotel’s Wi-Fi reliable?
The hotel offers some of Havana’s most reliable Wi-Fi. It is typically fine for web surfing and email, but one wouldn’t compare the speeds or reliability in the U.S. It is typically fine for most visitors’ needs.
4. Is the rooftop pool open to non-guests?
Policies can differ, but as a general rule, the rooftop pool is restricted to registered hotel guests in order to maintain its intimacy and atmosphere. Rooftop restaurants and bars tend to be open, though, for non-guests looking to enjoy the stunning views. It’s always best to query the hotel directly.
5. How far is the hotel from José Martí International Airport (HAV)?
The hotel is approximately 25 kilometers (about 16 miles) from the airport. A taxi ride takes around 30-40 minutes depending on traffic. The hotel concierge can also assist in booking reliable transport.
Gran Hotel Manzana Kempinski your location in the center of Havana
Address: Gran Hotel Manzana Kempinski La Habana, Calle San Rafael (entre Monserrate y Zulueta), La Habana Vieja, 10100 La Habana, Cuba
Website: kempinski.com